Shipping policy

Shipping & Return policies

SHIPPING & RETURNS


Shipping available to residents of Canada only. Shipping to Quebec and Ontario is $9. Shipping to the rest of Canada is $12.

Shipping to remote areas within Canada is $50.

An additional fee of $10 per item will be added for packages with non-standard weight or size.

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ORDER PROCESSING TIMES


Orders are processed Monday to Friday from 8 AM to 3 PM and shipped within 2 to 5 working days (Monday to Friday) from the date the order was placed. Since orders are delivered by Canada Post please note that delivery delays are longer than usual due to record parcel volumes and social distancing measures. For more informations, read Canada Post press release posted on May 26, 2020.

For reasons often beyond our control, some products may not be available immediately and may delay shipping times. In such cases, we might issue a refund for the unavailable product and ship your order.

If our team exceeds the processing deadline, an email will be sent to you with the new estimated delivery date and you will have the opportunity to cancel the order

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MODIFYING AN ORDER


No modification of your order will be possible once you confirm the order.

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ONLINE REFUND POLICY


All products must be returned within 14 days of receipt of the goods for a refund. All products must be returned in their original packaging, accompanied by a receipt.

The following products are non-refundable: cut merchandise, pre-made sets for making non-medical masks, reusable masks, foams and foam mattresses, kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom poles, scissors, rotary cutters and blades, coupons, books and magazines, patterns, yarns, aerosol products and fabric adhesives.

A refund cannot be issued if the customer does not have an invoice, if the product is no longer packaged, or if the packaging is open or unidentifiable as a Club Tissus item.

Two options are available. You can return the merchandise free of charge to the nearest Club Tissus store. The printed invoice will be obligatory and the refund will be processed using the original method of payment.

You can also return items directly to the warehouse by following the instructions in the How to Return a Product section (clickable to go directly to the right section). The postmark date will be used as the date of return. Please note that Club Tissus is not responsible for the costs of return, handling, packaging and other charges when returning merchandise. Return charges will be deducted from the total refund amount.

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ONLINE EXCHANGE POLICY


It is possible, upon presentation of your printed electronic invoice, to exchange the new, unused and undamaged merchandise in its original packaging at any Club Tissus branch. Unfortunately, no exchange will be possible in person at the warehouse.

The following items are non-exchangeable: cut merchandise, pre-made sets for making non-medical masks, reusable masks, foams and foam mattresses, kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom poles, Scissors, rotary knives and blades, coupons, books and magazines, patterns, yarns, aerosol products and fabric adhesives.

A refund cannot be issued if the customer does not have an invoice, if the product is no longer packaged, or if the packaging is open or unidentifiable as a Club Tissus item.

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IN-STORE REFUND POLICY


All products must be returned within 14 days of receipt of the goods for a refund or exchange. All products must be returned in their original packaging, accompanied by a receipt.

The following items are non-refundable and non-exchangeable: cut and measured goods, pre-made sets for making non-medical masks, reusable masks, foams and foam mattresses, kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, scissors, rotary cutters and blades, coupons, books and magazines, patterns, yarns, aerosol products and fabric adhesives.

A refund cannot be issued if the customer does not have an invoice, if the product is no longer packaged, or if the packaging is open or unidentifiable as a Club Tissus item. The refund will be processed using the original method of payment.

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HOW TO RETURN A PRODUCT


Store returns

To avoid any return costs, you can return the allowed merchandise to any Club Tissus stores. Before you do, do not forget to validate that the items are redeemable or refundable in the In-Store Refund Policy.

1. Go to the service counter of the store of your choice with the merchandise packed, unused and undamaged within 14 days of the date of receipt of the package. Bring a copy of your invoice as proof of purchase.
2. The refund will be processed using the original method of payment. Make sure you have your credit or debit card on hand. Refunds for items paid with a gift card are applied to a gift card. Back to top

Warehouse returns

1. Contact customer service by email at support@clubtissus.com Please enter the order number and item number you wish to return. You will get an authorization and our return address. Return the wrapped and unused item(s) to the shipping container.

2. Go to the nearest post office to drop off the package and pay the delivery fees. Please remove all non-relevant labels and information from the outside of the package. Make sure you have the return address with you.

3. We will refund the value of your returned items (minus the Canada Post return fee) using the original method of payment.

Please note that store returns will always be free of charge.

1. All products must be returned within 14 days of receipt of the goods for a refund. The postmark date will be used as the date of return.

2. All refunds will be processed using the original method of payment within 7 days of the receipt of the parcel at our warehouse. Return fees will be deducted from the refund to be made.

For any other questions, please contact customer service directly at support@clubtissus.com. Back to top