SHIPPING FEES
We ship only in Canada and our fees are fixed according to your province or region.
FREE SHIPPING on all orders of $125 or more before taxes.
Quebec and Ontario: $9
Other provinces: $12
Remote areas: $50
Surcharge fees may apply on certain items. A mention identifies them and the surcharge will be applied in the shopping cart.
ORDER PROCESSING AND DELIVERY
Every order is processed within 2 to 5 working days (Monday to Friday). Every order is shipped by Canada Post Expedited Parcel. Once your order is ready to leave the warehouse, you will receive an email confirmation with a tracking number to locate your package via the Canada Post website.
ORDER CHANGES
Once confirmed, orders made online cannot be modified.
ONLINE REFUND POLICY
The Fabric Club will reimburse new, unused and intact goods in the original packaging within 14 days of receipt.
Are not eligible for reimbursement any product no longer in its packaging or if the packaging is open or can’t be identified as a The Fabric Club product.
The following cannot be reimbursed
Cut merchandise, kit for sewing non-medical mask, reusable masks, foams and foam mattresses, Kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom poles, scissors, rotary cutters and blades, fabric coupons, books and magazines, patterns, yarns and thread, aerosol products, fabric adhesives.
Report a problem
Any problems must be reported to us within 14 days following receipt of the package. Any reports made beyond 14 days will not be considered. We therefore recommend that you inspect the merchandise as soon as you receive it, before even cutting or washing it. In case of return, the item must not have been cut, washed, stained or impregnated with odors (or any other alterations). If this is the case, no refund will be issued.
There are two options to return an eligible item
- IN-STORE RETURNS
You can make a return or an exchange at any The Fabric Club store with a printed copy of your electronic receipt. This no fee option must be made within 14 days of receipt. - MAIL-IN RETURNS
Write us at [email protected] specifying your order number and the item you wish to return. We will respond as soon as possible with an authorization number and our return address. The refund will be completed once the item is received and inspected (the item must not have been cut, washed, stained or impregnated with odors . If this is the case, no refund will be issued). Please note that the return delivery charges are at the custumer's expense and is non-refundable.
COLOUR VARIATIONS
Due to the monitors calibration, we cannot guarantee that the colour you see online will be exactly representative of the actual colour. For this reason, we do not accept returns or refunds on fabrics that do not match the expected colour.
To be sure of the colour, we recommend that you order the minimum cut (25 cm) before ordering a larger quantity. For Kona cottons, you can buy a colour chart here: https://www.thefabricclub.ca/en/charte-de-couleur-de-kona
COMMUNICATE WITH US
For any questions, write us at [email protected]. We do our best to answer all of our emails as quickly as possible, within 24 to 48 working hours (Monday to Friday). Note that the delay could be longer during holidays.